Shipping policy
Smylox – YDR Enterprises
Last updated: February 2026
Overview
This Shipping Policy describes the terms and conditions relating to the shipment and delivery of products purchased from www.smylox.in . By placing an order on our website, you agree to the terms outlined below.
Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within one to three business days, excluding Sundays and public holidays. Orders placed on weekends or public holidays will be processed on the next working day. Processing times may vary during peak sale periods, promotional events, or due to unforeseen circumstances.
Shipping Timeline
Once dispatched, delivery timelines may vary depending on the delivery location. Standard delivery timelines typically range between three to seven business days for most serviceable locations in India. Delivery timelines are estimates and are not guaranteed. Delays may occur due to logistics constraints, weather conditions, government restrictions, or circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed. From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp, where applicable. Customers are responsible for monitoring shipment status using the tracking information provided.
Delivery and Risk of Loss
Products will be delivered to the address provided at the time of order placement. It is the customer’s responsibility to ensure that the shipping address and contact details are accurate and complete. Risk of loss and title of products pass to the customer once the product is handed over to the shipping carrier. We shall not be liable for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Delivery Attempts
Our logistics partners may attempt delivery multiple times. If the customer is unavailable or fails to accept delivery after multiple attempts, the shipment may be returned to us. In such cases, additional shipping charges may apply for re-dispatch, or the order may be treated as cancelled in accordance with our Refund Policy.
Unforeseen Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by natural disasters, public holidays, strikes, regulatory restrictions, courier service disruptions, or other events beyond our reasonable control. In such situations, delivery timelines may be extended without prior notice.
Damaged or Tampered Packages
Customers are advised to inspect the package at the time of delivery. If the package appears damaged or tampered with, customers should refuse delivery and contact us immediately. Any issues relating to damaged or missing products must be reported within 48 hours of delivery for investigation.
Serviceable Locations
We deliver to most locations across India. However, delivery services may not be available in certain remote or restricted areas. In such cases, we reserve the right to cancel the order and initiate a refund in accordance with our Refund Policy.
Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes will become effective once posted on the website. Continued use of the website constitutes acceptance of the revised policy.
Contact Information
For shipping-related queries, please contact:
Smylox – YDR Enterprises
Email: support@smylox.in
Phone: +91 7276192591
Address: Plot no. 22-A, Deep Nagar, Darga Road, Opp. SBI Bank, Chhatrapati Sambhajinagar – 431001, Maharashtra, India.
