Privacy policy
Smylox – YDR Enterprises
Last updated: February, 2026
Introduction
Smylox operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping experience (the “Services”). Smylox is owned and marketed by YDR Enterprises, having its registered address at Plot no. 22-A, Deep Nagar, Darga Road, Opp. SBI Bank, Chhatrapati Sambhajinagar – 431001, Maharashtra, India. This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you access or use our website, make a purchase, or otherwise interact with our Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
Personal Information We Collect
When we refer to personal information, we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. Depending on how you interact with the Services, we may collect information such as your name, billing and shipping address, email address, phone number, payment and transaction details, communication records, and any information voluntarily provided by you. We may also automatically collect certain technical information including device details, browser information, IP address, and data relating to how you interact with the website in order to operate and improve the Services.
How We Collect Personal Information
Personal information may be collected directly from you when you create an account, place an order, communicate with us, or otherwise provide information through the Services. Information may also be collected automatically through cookies and similar technologies when you browse or interact with the website. In addition, we may receive information from third-party service providers such as payment processors, logistics partners, analytics providers, and Shopify, which hosts our ecommerce platform.
How We Use Personal Information
We use personal information to provide and maintain the Services, including processing transactions, fulfilling orders, arranging shipping and delivery, managing returns and refunds, and providing customer support. Personal information may also be used to improve website functionality, analyze customer preferences, personalize the shopping experience, and communicate updates, offers, or promotional information where permitted by applicable law. We may also use personal information to maintain security, prevent fraudulent activity, comply with legal obligations, and enforce our policies and agreements.
Sharing and Disclosure of Personal Information
We may disclose personal information to third parties where necessary for legitimate business purposes, including Shopify for website hosting and infrastructure, payment gateways for secure payment processing, logistics partners for order fulfillment, analytics and marketing service providers for improving and promoting the Services, and legal or regulatory authorities where required by law. We do not sell personal information to third parties.
Relationship with Shopify
Our website is hosted by Shopify, which provides the ecommerce platform enabling us to sell our products and services. Shopify may collect and process personal information as required to operate and improve its services. Information submitted through the Services may be transmitted to and processed by Shopify and its service providers in accordance with Shopify’s privacy practices, and users are encouraged to review Shopify’s Privacy Policy for further information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable website functionality, remember user preferences, analyze website traffic, and improve user experience. Cookies also help us understand how customers interact with the Services so that we can enhance performance and provide relevant content. Users may manage cookie preferences through their browser settings.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed. Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
The Services are not intended for individuals under the age of 18 years, and we do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been collected without appropriate consent, we will take reasonable steps to delete such information.
Your Rights and Choices
Subject to applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of personal information or to opt out of marketing communications. Requests relating to personal information may be submitted using the contact details provided below, and we will respond within a reasonable timeframe as required by applicable law.
Third-Party Links
The Services may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of such third-party websites, and users are encouraged to review the privacy policies of any external websites they visit.
International Data Transfers
Personal information may be processed or stored in locations outside your state or country where our service providers operate. By using the Services, you acknowledge that your information may be transferred, stored, and processed in accordance with this Privacy Policy and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page along with a revised “Last updated” date, and continued use of the Services after such changes constitutes acceptance of the revised Privacy Policy.
Contact Information
Smylox – YDR Enterprises
Email: support@smylox.in
Phone: +91 7276192591
Address: Plot no. 22-A, Deep Nagar, Darga Road, Opp. SBI Bank, Chhatrapati Sambhajinagar – 431001, Maharashtra, India.
